Reference

Terms Conditions That Cover Your Account

These terms set out how your 100cucicuci account works — from how deposits via Touch 'n Go eWallet, Boost, and GrabPay are processed to how withdrawals are verified and when access applies under local law.

Account eligibility by local lawPayment & withdrawal rulesFair use policyAccount suspension termsContact & dispute process

Explore the Lobby Read FAQ

What These Terms Actually Cover

100cucicuci Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening and using a 100cucicuci account, you agree to the conditions set out here. Access to the platform depends on your local law — where local law permits, you may open an account, make deposits, and withdraw funds. All transactions go through the payment method

1
you registered: Touch 'n Go eWallet, Boost, GrabPay, DuitNow, or FPX. We do not process payments to or from third-party accounts — your wallet or bank account must match the name on your 100cucicuci account. Funds in your account wallet are held for wagering only and
2
cannot be transferred to another account. We reserve the right to request identity verification before processing any withdrawal; this is a standard account security step, not a delay tactic. If we detect activity that breaches these terms — multiple accounts, chargebacks, or misuse of any account
3
feature — we may suspend or close the account and withhold pending transactions pending review. These terms may be updated; the version published on this page is always the one in effect. If you have questions about any clause, reach our support team via live chat
4
before you proceed.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

CONTACT PATHS

Reach Us About Your Terms Query

If any part of these terms is unclear or you need to raise a dispute, our support team handles account and policy queries directly. Players in George Town and across Malaysia can reach us through the channels below — we keep response times short and replies in plain English.

Live Chat Open the chat window from any page on 100cucicuci. This is the quickest route for account-specific terms queries and dispute escalation.

Account Help Centre Browse the help section for written answers on withdrawal verification steps, account suspension notices, and payment-matching requirements.

Email Support For formal requests — such as account closure or written confirmation of a policy decision — send your query by email and we will respond in writing.

HOW WE HANDLE THIS

Account Security & Policy Practices

These four areas cover how we apply our terms in practice — from how your account data is stored to what happens when you request a change. Every step is designed to keep your account and transactions accurate and auditable.

Account Data & Retention

We keep your account data for as long as your account is active and for a period after closure as required by applicable rules. You can request a summary of what we hold by contacting support via live chat.

Payment Matching & Security

Every deposit and withdrawal must come from and return to the same verified wallet — Touch 'n Go eWallet, Boost, or GrabPay — registered to your account. Mismatched payments are held pending review.

Cookies & Session Handling

We use session cookies to keep you logged in across devices. Closing your browser ends the session on that device; your account wallet balance carries over seamlessly when you log back in on mobile or desktop.

Requesting Account Changes

To update registered details — wallet number, contact email, or account name — open a live chat request with your verification details ready. Changes take effect only after we confirm the update in writing.

Common Questions About These Terms

These are the questions we hear most often about how these terms apply to your account. If yours is not covered here, reach us via live chat for a direct answer.

Yes. These terms apply to all payment methods on the platform, including Touch 'n Go eWallet, Boost, and GrabPay. Your registered wallet must match your account name in all cases.

We update these terms when needed and publish the current version on this page. Continued use of your account after an update means you accept the revised terms. Check this page if you are unsure what version applies.

If your account is suspended for a terms breach, pending balances are held during the review period. We will contact you through your registered email with the outcome and any next steps.

Contact support via live chat or email and request account closure in writing. We will confirm the closure, process any eligible withdrawal to your registered wallet, and retain your data as required.

Access depends on where local law permits. These terms govern your use of the platform in supported regions. If access is restricted in your region, these terms still apply to any existing account activity.

Start a dispute by contacting support via live chat with your account details and the transaction reference. We review all disputes and respond with a written decision through your registered contact.

Reference