Reference

Our Terms, Your Account Rights

These legal terms set out how 100cucicuci operates your account, handles your data, and applies jurisdiction rules — access is available where local law permits. Read through each section so you know exactly where you stand before you start.

Jurisdiction-Dependent AccessAccount Ownership RulesData Handling PolicyDispute Resolution Path
100cucicuci Our Terms, Your Account Rights
LEGAL CONTACT

Reach Us on Policy or Account Questions

If you have a question about these terms, need to request a data correction, or want to raise a dispute, our support team handles legal and account queries through the channels below. For account-specific issues, have your registered email and last transaction method ready — this speeds up verification.

Live Chat Open the chat widget from any page on 100cucicuci. For legal or account queries, select 'Account & Policy' from the topic menu so the right team picks it up.
Email Support Send detailed legal or data requests to our support email. Include your account username and the specific clause or transaction you are querying for a faster response.
Account Help Centre Log in and head to the Help section under your account settings. Policy documents, term updates, and data-request forms are all accessible there without contacting support.
ACCOUNT SECURITY

How We Protect Your Data and Account

Your account security and personal data are handled under a clear set of practices. We use SSL encryption on all pages, including the login flow and wallet screens. Account sessions on mobile — whether you access via browser on your phone in George Town or switch to desktop later — are tied to your login credentials and expire after inactivity.

Data Retention

We retain your account data for as long as your account is active and for the period required by applicable law after closure. You may request a summary of stored data via the Help Centre.

Cookie Policy

We use session and analytics cookies to keep your lobby preferences and payment method saved between visits. You can manage cookie settings from the footer of any page.

Account Access Control

Each login requires your registered email and password. We send an OTP to your registered mobile number for any password reset or withdrawal request above a set threshold.

Data Change Requests

To update your registered name, phone number, or linked payment method, submit a request through live chat with supporting ID. Changes take effect after our verification team confirms the documents.

Common Questions About Our Terms

These are the questions we hear most often about account rules, data rights, and how our legal terms work in practice.

Access depends on whether participation is permitted under the laws of your local jurisdiction. Where Malaysian law allows it, you may register and use the platform fully, including funding via Touch 'n Go eWallet or GrabPay.

We collect your name, email address, mobile number, and payment method details. This information is used for account verification, fraud prevention, and to process your wallet transactions securely.

Log in and go to the Help section under account settings, then submit a data request form. Alternatively, contact us via live chat or email with your account username and we will process the request.

Submit a closure request through live chat or email. Any remaining wallet balance must be withdrawn to your verified payment method — such as a DuitNow-linked account — before the account is deactivated.

We post a notice on the platform when terms change. Continued use of your account after the update date means you accept the revised terms. You can always find the current version in the Help Centre.

Start by contacting our support team via live chat with your transaction ID and account details. If the issue is not resolved at that level, we will escalate it through the formal dispute process outlined in our terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.